Privacy Policy

Last updated: January 2026

Willingham House is committed to protecting your privacy and handling your personal data responsibly and transparently. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, make an enquiry, or stay with us.

1. Who We Are

Willingham House
50 Church Street
Willingham
Cambridge
CB24 5HT
Tel: 01954598250
Email: Team@willinghamhouse.com

For the purposes of data protection law, Willingham House is the data controller.

2. Information We Collect

We may collect and process the following types of personal data:

  • Personal details such as your name, email address, phone number, and postal address

  • Booking information including arrival and departure dates, room preferences, and special requests

  • Payment information which is processed securely by third-party payment providers. We do not store card details

  • Communications including emails, contact form submissions, and telephone enquiries

  • Website usage data such as IP address, browser type, and pages visited, collected via cookies

3. How We Use Your Information

We use your personal data to:

  • Process bookings and manage your stay

  • Respond to enquiries and provide customer support

  • Take payments and manage refunds where applicable

  • Send booking confirmations and important service-related communications

  • Improve our website, services, and guest experience

  • Comply with legal and regulatory obligations

We will only use your data where we have a lawful basis to do so.

4. Marketing Communications

We may send you marketing communications about Willingham House if:

  • You have opted in to receive them, or

  • You are an existing customer and the communications relate to similar services

You can opt out at any time by clicking the unsubscribe link in our emails or by contacting us directly.

5. Sharing Your Information

We do not sell your personal data.

We may share your information with trusted third parties where necessary, including:

  • Booking and reservation systems

  • Payment processors

  • IT and website service providers

  • Legal or regulatory authorities if required by law

All third parties are required to handle your data securely and in accordance with data protection legislation.

6. Data Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, or disclosure.

Access to your data is limited to those who need it to perform their duties.

7. How Long We Keep Your Data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

8. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request erasure of your data in certain circumstances

  • Object to or restrict processing of your data

  • Withdraw consent at any time where consent is the lawful basis

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us using the details above.

9. Cookies

Our website uses cookies to improve functionality and analyse website traffic. For more information, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated date will be shown at the top.